How to pay DStv, GOtv and Startimes in minutes

Cable TV renewals used to mean finding an agent or a recharge point. On Aurra, you can renew DStv, GOtv and Startimes from WhatsApp in a few taps, and the renewal reflects almost immediately.

Step by step

1. In the Aurra chat, tap Bills then Cable TV, or type cable.
2. Pick your provider: DStv, GOtv or Startimes.
3. Enter your smartcard or IUC number. Aurra shows the subscriber name so you can confirm it is the right account.
4. Choose your package from the list, with current prices shown per option.
5. Review the total, which includes a flat fee, and type your 6-digit PIN.
6. The renewal goes through and your receipt lands in the same chat.

Check the subscriber name

The subscriber name step is the safety net. Cable renewals, like transfers, are hard to reverse once applied. A two-second look at the name before you confirm saves the headache of paying for someone else's subscription by accident.

Choosing the right package

The package list shows every available option for your provider with its current price, so you do not have to guess what DStv Compact costs this month. Pick the one you want and the total updates on the review screen.

What it costs

A flat fee applies per cable TV payment, on top of the package price. The fee appears on the review screen before your PIN is requested, so there are no surprises. See the pricing page for the current amount.

Common questions

How long does the renewal take?

Almost always instant. Occasionally a provider takes a few minutes to sync. If you do not see the change within a reasonable window, type status on WhatsApp or check your history on the dashboard.

What if I paid but the subscription did not renew?

If your wallet was debited and the renewal did not land, the money is refunded automatically. The debit and the refund both appear in your transaction history.