How to use Aurra: the complete guide

1. Getting started

Start on WhatsApp: Send hito the Aurra WhatsApp number. You'll be guided through a short onboarding flow. Provide your name, email, NIN, and set a 6-digit PIN.

Verify your identity:Complete NIN/BVN verification. Once approved, you'll receive a virtual bank account (account number, bank name, account name) instantly.

Fund your wallet: Transfer money to your dedicated virtual account. It credits instantly, with no card linking needed.

Log in to the dashboard: Visit www.aurra.online and sign in with your phone number and PIN for a complete overview of your balance, transactions, savings, and settings.

2. WhatsApp navigation

Everything works through chat. You can type keywords or tap the buttons on any screen. The main menu (menu) gives you quick access to every feature.

Quick commands

• hi, hello, menu: open the main menu or restart the welcome screen.
• balance: check your wallet balance and virtual account details.
• send, transfer, pay: send money to a bank account or saved beneficiary.
• airtime, recharge, topup: buy airtime for yourself or others.
• data, internet, bundle: buy mobile data plans.
• bill, electricity, cable, dstv, gotv: pay electricity, cable TV, rent, or school fees.
• spending, history, transactions: view recent transaction history and summaries.
• savings: create, view, or lock savings boxes.
• profile, account: view your account details and settings.
• freeze: temporarily block all transactions (requires PIN).
• referral, invite: share your referral code and earn rewards.
• help, support: show help options or contact support.
• cancel, stop, back: cancel the current flow and return to the menu.
• start over: restart onboarding from scratch (if not yet verified).

Flow screens and buttons

Most features use guided WhatsApp Flow screens with buttons, so just tap. For example:

• Welcome screen: tap Send Money, Airtime, Data, Bills, Savings, Balance or Profile.
• Send Money flow: select bank, enter account number, amount, confirm, enter PIN, done.
• The welcome screen reminds you: tap the button anytime to start a transaction without chatting again.

3. Dashboard navigation

Log in at www.aurra.online with your phone number and 6-digit PIN.

Main sections

• Home: wallet balance, virtual account details, quick actions (Send Money, Airtime, Data, Bills, Savings).
• Transactions: full history with search, filters (type, status, date), and export.
• Beneficiaries: add, edit, and delete saved recipients (bank accounts, phone numbers).
• Settings: all account controls, listed below.

Settings breakdown

• Profile: update your name, view phone/email, copy referral code.
• Account Status: identity verification status, daily transaction limit (₦500,000), card link status.
• Deposit Account: your virtual account number, bank, and name, shared to receive money.
• Security: change PIN, freeze/unfreeze account (requires PIN to re-enable transactions).
• Emergency Withdrawal: move money to your bank if you're locked out of WhatsApp (requires NIN, email OTP, and PIN).
• Limits: daily transaction total and per-transaction caps.
• Recovery: forgot PIN flow via email OTP.
• Support: email support@aurra.online.
• Account: deactivate account (requires PIN) or sign out.

4. Key things to know

• Freeze blocks everything:if your account is frozen (from Settings or a security action), WhatsApp flows will show “Your account is frozen. Unfreeze it from your dashboard to transact.” You must unfreeze in Settings with your PIN.
• Deposits are instant: bank transfers to your virtual account credit your wallet immediately, with no manual confirmation needed.
• PIN is everything: every transaction and sensitive action (freeze, emergency withdrawal, deactivate) requires your 6-digit PIN. Five wrong attempts equal a 24-hour lockout.
• No card needed: all funding is via your virtual bank account. No debit card linking required.
• Start over resets onboarding: type start over on WhatsApp to wipe staged onboarding data and begin fresh (only works before verification).
• Security alerts: new device or location logins trigger a WhatsApp alert.

5. Support and contact

• General and privacy: contact@aurra.online
• Support (WhatsApp and app issues): support@aurra.online
• Website: www.aurra.online
• WhatsApp: save the Aurra number and message hi anytime.