Refund Policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. In the case of a return, the return shipping costs are the responsibility of the customer.

To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.

You can always contact us for any questions about returns.

Customer Service Email - support@aura.com Customer Service Damage and Issues

Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not within 2-7 business days. If approved, the amount will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. For security reasons, we can only refund the card used at checkout.

For any questions or concerns, please contact us at support@aura.com."